Privacy Policy

Last updated: August 1, 2026

HTech Solutions is committed to protecting the privacy of customers, account holders, and visitors to our websites. This Privacy Policy explains the information we collect, how we use it, and the circumstances in which it may be disclosed.

Information We Collect

We may collect information that users provide when they:

• Create or manage an account.
• Order hosting, domain, software, or related services.
• Submit a support ticket, cancellation request, migration request, or other service inquiry.
• Contact us through a website form, live-chat service, or email.
• Make a payment or update billing information.

This information may include a name, company name, postal address, email address, telephone number, account details, service information, domain-registration information, billing details, support communications, and other information needed to provide the requested service.

Website and Technical Information

We may automatically collect limited technical and usage information when a user visits our websites or accesses our services. This may include the user's IP address, browser type, device information, referring page, pages visited, access times, and related server-log information.

We may use cookies and similar technologies to maintain sessions, remember preferences, secure account access, understand how our websites are used, and improve website performance.

How We Use Information

HTech Solutions may use collected information to:

• Process orders, activate services, administer accounts, and provide customer support.
• Process billing, renewals, cancellations, refunds, and service-related notices.
• Register and manage domains or complete other services requested by the customer.
• Protect customers, accounts, servers, and networks from fraud, abuse, spam, and security threats.
• Diagnose technical problems and improve our websites, services, and customer experience.
• Communicate about products, services, maintenance, security, and account activity.
• Comply with applicable laws, regulations, legal processes, and enforceable government requests.

Payments

Payment information may be processed by third-party payment providers selected during checkout. HTech Solutions may retain transaction records, billing status, and limited payment-related information needed to manage the account, prevent fraud, and meet accounting or legal obligations. Payment providers handle payment information according to their own privacy and security policies.

How We Share Information

HTech Solutions does not sell its customer or user database for marketing or mailing-list purposes.

We may share information only when reasonably necessary to:

• Provide hosting, domain registration, payment processing, support, security, backup, communications, or other requested services.
• Work with trusted service providers, independent contractors, or business partners acting on our behalf.
• Investigate fraud, abuse, security incidents, or violations of our Terms and policies.
• Comply with applicable law, legal process, court orders, or lawful government requests.
• Protect the rights, property, safety, systems, customers, or network of HTech Solutions or others.

Service providers receive only the information reasonably necessary for the service they perform and may be subject to their own privacy policies and legal obligations.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, protect the network, and comply with legal, tax, accounting, and regulatory requirements. Retention periods may vary according to the type of information and service.

Data Security

HTech Solutions uses reasonable administrative, technical, and operational safeguards designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure. No website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

User Choices and Requests

Users are responsible for keeping their account and contact information current. Account holders may review and update certain information through the HTech Solutions Client Area.

Requests concerning personal information, privacy questions, or account records may be submitted through the HTech Solutions support department. We may need to verify the requester's identity before providing, changing, or deleting information.

Children's Privacy

HTech Solutions services are intended for customers who are able to enter into a binding service agreement. We do not knowingly collect personal information from children under 13 through our websites.

Changes to This Policy

HTech Solutions may update this Privacy Policy when services, laws, security requirements, or business practices change. The revised policy will be posted on this page with an updated revision date.